SAMSUNG GALAXY S10 UPGRADE PROGRAMME TERMS AND CONDITIONSġ.1 What these terms cover. Full T&Cs apply, please see: Smartphones trade-in terms and conditions, Tablets trade-in terms and conditions, Smartwatches trade-in terms and conditions, Student and EPP trade-in terms and conditions
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MTR will contact you advising how much surcharge is due (depending on the extent your Existing Handset does not meet the minimum requirements) and how to make payment in these circumstances. If your Existing Handset does not meet the Minimum Requirements, a surcharge of up to ￡100 will be payable to MTR Group Limited. If the Existing Handset which you are proposing to provide to us does not meet the Minimum Requirements, then we, or the third party company we use to inspect the Existing Handsets (MTR Group Limited) will contact you and notify you of this within 10 days. Please note that we inspect all Existing Handsets which are provided as part of the Trade In Programme.
We are not able to recover any data stored on an Existing Handset which has been provided to us. On receipt of the Existing Handset, all data stored on it will be securely wiped. Please ensure that you back up any photos, files and other data which you have stored on the Existing Handset, and remove the sim card and memory cards before providing the Existing Handset to us. Failure to provide your Existing Handset within this time period will mean that you will be required to return your New Handset to us or pay back the discount you received on your New Handset. You must ensure that the handset is provided to us within 7 days of receiving your New Handset. You will be provided with prepaid return packaging materials to allow for the safe provision of your Existing Handset to us.
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